broFam
STOREFRONT
Useful answers
Help shoppers with approved product and store information while keeping uncertain answers out of the conversation.
HelpBro Lite · Development preview
Storefront questions,
answered with context.
HelpBro Lite combines an AI storefront concierge with a focused merchant support desk. It uses approved store information, keeps conversations tied to the right merchant, and gives staff a clear path to take over when a person is needed.
A practical first line of support
CONTEXT
Safer order assistance
Use synchronized Shopify context and bounded live lookups. Customer-specific details remain behind the configured verification policy.
HANDOFF
Human takeover
Route conversations to available staff, preserve the customer’s context, and create a durable support case when a live agent cannot join.
DESK
One working queue
Review open and closed conversations, notes, summaries, staff assignments, and basic outcomes from a tenant-isolated workspace.
Transactional email
Invitations people expect.
Authenticated merchant owners can invite their own staff to HelpBro. HelpBro sends low-volume transactional invitations and account or support notices only to recipients selected by that merchant.
HelpBro does not use staff invitations for marketing, does not use purchased recipient lists, and honors provider bounce and complaint suppressions.
Merchant workflow
Install, configure, invite.
- Install HelpBro Lite for an authorized Shopify store.
- Review store sync, support identity, hours, and AI behavior.
- Activate the storefront chat extension in Shopify’s theme editor.
- Invite approved staff with role- and plan-aware access.
- Test the customer experience before making it public.
- Monitor conversations and hand off to a person when needed.