broFam
CHAT
Storefront conversations
Answer product and policy questions from approved merchant knowledge, with verified product links and visual recommendations.
SupportGirl · BroFam development preview
Customer support,
with a smarter first line.
SupportGirl brings helpful AI conversations, Shopify context, and accountable human handoff to the helpdesk your team already uses—including Gorgias.
Support that knows when to act
COPILOT
Gorgias ticket help
Ask for a concise summary, tags, customer context, or a reply draft when your team wants assistance. AI analysis stays on-demand by default.
COMMERCE
Guarded Shopify tools
Give authorized agents useful order, invoice, coupon, and return workflows with verification, confirmation, and audit boundaries.
HANDOFF
Human when it matters
Preserve the conversation, brand context, and actions already taken when a customer needs a person.
Fits your workflow
Use your helpdesk. Keep the intelligence.
SupportGirl is designed as a commerce-support layer, not a forced helpdesk migration. Merchants can use the included HelpBro desk or connect supported helpdesks such as Gorgias.
HelpBro remains the canonical conversation and tool boundary, keeping customer context tenant-isolated across chat, voice, SMS, and agent surfaces.
A gradual rollout
Connect, assist, expand.
- Connect SupportGirl to your HelpBro workspace.
- Connect Gorgias when your team wants ticket and sidebar assistance.
- Choose which AI summaries, drafts, and Shopify tools agents can use.
- Keep automatic replies off until your team is ready.
- Review outcomes, handoffs, and tool usage over time.