HelpBro merchant support

How can we help?

Use the secure contact form for installation, storefront chat, staff invitations, workspace access, store synchronization, or account-notification help.

Include

• Your *.myshopify.com shop domain.
• The HelpBro screen or storefront page involved.
• The approximate time and exact merchant-facing error code or message.
• Whether the issue affects installation, a staff invitation, a conversation, or store synchronization.

Do not include

Do not send passwords, API credentials, OAuth codes, customer lists, payment details, private message transcripts, or screenshots containing secrets. HelpBro support can use safe identifiers and timestamps to locate tenant-scoped diagnostics.

Invitation email

Authenticated merchant owners can invite staff from their HelpBro workspace. Invitations expire, are role- and tenant-bound, and are transactional account messages—not marketing subscriptions. If an expected invitation does not arrive, check the address and junk folder before requesting another invitation.

Privacy and security

Privacy requests: contact form. Security reports: contact form. Review the HelpBro privacy notice and terms.