InfiniteBro support

Effective October 13, 2026 · Version 1.0

Contact support@helpbro.app or use the BroFam contact form for help with installation, theme activation, filters, sorting, search, result loading, or browsing-position restoration.

Check your setup

Open InfiniteBro in Shopify Admin and select Recheck setup. Confirm the embed is enabled on the intended theme. Preview the theme and test an ordinary pagination link. Run one automatic result-loading mechanism per page.

For plan questions, open Manage plan to view Shopify's plan-management page. Recheck subscription refreshes the plan status. If background authorization is requested, the store owner can select Authorize and verify plan; this verifies access without selecting a different subscription.

If loading stops

Check the next-page link and your current filter or sort selection. Try Load more to request one page. If the problem continues, disable the InfiniteBro embed while investigating and reload the page to use ordinary pagination. Include the steps that led to the problem when contacting support.

Include useful context

Share your shop domain, theme name and version, browser and device, affected page, loading mode, filter or sort selection, approximate time, visible error, and steps to reproduce. Mention another theme feature or app that loads results automatically. Public URLs and screenshots are helpful when safe to share; search queries and screenshots can contain private information.

Browsing-position restoration

A browsing hint stays in the shopper's tab and is accepted only when the results context matches and it is less than twenty minutes old. Storage restrictions or changed filters, sorting, search, or layout can prevent restoration. This acceptance limit does not automatically delete browser storage after twenty minutes.

Safe support messages

Do not send passwords, API credentials, access tokens, OAuth codes, customer lists, payment details, or screenshots containing secrets. InfiniteBro's installation records do not contain customer records or browsing analytics for support lookup.

Optional in-app HelpBro support can provide automated replies. It receives limited shop and installation context and the messages you choose to send. The signed connection context expires after five minutes; this does not determine how long support messages are retained. See InfiniteBro privacy for the separate app and support information handling.

Privacy and security requests

BroFam handles requests at support@helpbro.app. Describe the affected service and request without including secrets or unrelated customer information. We verify authority before acting on installation or support records. You can also use the BroFam contact form.

Review InfiniteBro terms alongside the privacy notice.