AdsBro merchant support

How can we help?

Use the contact form for installation, audit, structured product data, feed, destination connection, conversion, diagnostics, or billing help.

Include

• Your *.myshopify.com shop domain.
• The AdsBro screen and destination involved.
• The approximate time and exact merchant-facing error code or message.
• Whether the status says configured, connected, verified, degraded, or failing.

Do not include

Do not send passwords, access or refresh tokens, authorization codes, private hosted-feed URLs, storefront passwords, customer information, payment information, screenshots containing secrets, or advertising-account exports. AdsBro support can use the shop domain, safe identifiers, timestamps, and operational status to locate tenant-scoped diagnostics.

Fast checks

• Run the product audit before connecting an advertising account.
• Enable AdsBro in Shopify’s Theme editor under App embeds and save the theme.
• Use Conversion Hub to distinguish browser events received from server events delivered.
• Treat connected as authorization only; verified requires an observed successful provider operation.

Privacy and security

Privacy requests: contact form. Security reports: contact form. Review the AdsBro privacy notice and terms.