broFam

ClaimsBro

Less chasing.
More resolving.

Bring shipping claims, Shopify orders, and provider updates into one workspace. Give support agents the context they need without turning your helpdesk into the source of claim decisions.

Request a ClaimsBro demoExplore the workflow

Development preview. Testing uses simulated records and EasyPost Test mode, not live insurance or payouts.

ClaimsBro promotional concept: link Shopify orders, track shipping claims, and bring claim context into a helpdesk.
Product vision artwork, not a live claim or interface screenshot. Carrier logos and “Support Any Carrier” describe the direction, not currently available integrations or endorsements. See availability below.

Keep the whole claim in view.

From the first customer message to the latest provider result, keep the context together.

  1. Start with the right order

    Find imported Shopify orders and customer context. Keep order, item, and shipment references attached to the claim.

  2. Build the claim record

    Track the reason, customer statement, evidence metadata, notes, and chronological updates in a dedicated workspace.

  3. Check the source

    Review saved provider status and request a permitted refresh. An unavailable provider check leaves the last snapshot intact and clearly marked as potentially stale.

  4. Bring context back to support

    Show claim information and a ClaimsBro dashboard link alongside the ticket. Coverage, decisions, and payment facts must come from authoritative results.

Your workspace.
Your choice of helpdesk.

ClaimsBro is an independent application. HelpBro is optional; merchants can work in ClaimsBro without installing another Bro.

Shopify
Development connection — approved customer and order imports provide store context. Connecting alone does not authorize imports or activate insurance.
Gorgias
Development HTTP integration — customer and order matching, a claims panel, and a dashboard link. Self-service OAuth connection is not yet available.
HelpBro / ConnectBro
Versioned integration contract — designed to share tenant-authorized claim context without sharing databases. HelpBro’s agent-facing integration is being developed separately.
EasyPost
Test environment — synthetic claim submission and provider-status checks for approved Development fixtures. Not live claims or coverage.
UPS Capital InsureShield
Planned adapter — awaiting provider Development access. Other carriers and protection services are future candidates, not supported connections today.

See how ClaimsBro fits your support team.

Tell us which helpdesk and shipping providers you use. We’ll walk through the Development preview and what your workflow needs next.

Talk to BroFam